FAQ

  • What methods of payment are accepted?
    • We accept all major credit card companies.
  • Do you ship outside of the United States?
    • We are not currently shipping outside of the US but we'd love to find a way to make that happen in the future!!
  • How often are boxes released?
    • GEM boxes will be released seasonally or whenever we come across some things we just can't wait to share with you!! Occasionally, we will release smaller themed boxes so be sure to subscribe to our newsletter so you'll be the first to know when a new box drops!!
  • Can I purchase something in the box without having to purchase the whole box?
    • Our hand picked items are unique to each box and we order a limited quantity. If we happen to have any extras of a particular item then we may make them available for purchase. However, we cannot guarantee any product availability.
  • The current GEM box is already sold out. Are you going to have anymore?
    • Oh no, we hate you weren't able to snag a GEM box. Although we won't be releasing anymore of the current box, we have so many fun things to share with you in upcoming boxes. So be sure to subscribe to our mailing list!!
  • When will my GEM box ship?
    • When a new GEM box is released it will be available for pre-order only. The ship date will vary so be sure to check the product listing for an estimated ship date. We know you'll be anxious to receive your GEM box and we'll be sure to send you an email as soon as it ships!
  • How can I track my package?
    • You will receive a email with tracking information as soon as your GEM box ships!! Stalking the mail carrier is totally acceptable; ) If you do not receive an email, please contact us at gemconfettibox@gmail.com.
  • What do I do if one or more of my items is damaged or missing?
    • Oh no, we are so sorry!! Send us an email at gemconfettibox@gmail.com and we will get you taken care of!! Please include your order number and pictures of the damaged items.
  • Do you accept returns?
    • All sales are final but we're confident you're going to be obsessed with your GEM box!!